RuggedEdge guarantees products as free of defects in material, design and workmanship for the period of twelve (12) months for electronic devices and six (6) months for the following accessories: batteries, chargers, and cables, beginning from the date of purchase. Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.
RuggedEdge’s entire liability and your exclusive remedy for any breach of warranty shall be, at RuggedEdge’s option, (1) to repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the point of purchase or such other place as RuggedEdge may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. RuggedEdge may, at its option, use new or refurbished or used parts in good working condition to repair or replace any hardware product. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction. This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; or (3) use of consumables, such as replacement batteries, not supplied by RuggedEdge except where such restriction is prohibited by applicable law. Repairs under this warranty must be carried out by RuggedEdge or an authorized RuggedEdge service center. Repairs that are carried out by service centers not authorized by RuggedEdge, as well as the costs incurred for such repairs and any loss or damage resulting from the same shall not be covered by RuggedEdge.
Technical support is defined as assistance with questions on issues about the RuggedEdge hardware product. Technical support is available for the first ninety (90) days from date of product purchase. Your dated sales or delivery receipt, showing the date of purchase of the product, is your proof of the purchase date. You may be required to provide proof of purchase as a condition of receiving technical support. The addresses and technical service contact information for RuggedEdge and any local country information can be found in the documentation accompanying your product and on the web at www.RuggedEdge.ai
Before submitting a warranty claim, we recommend you visit the support section at www.RuggedEdge.ai/support for submission assistance. Warranty claims cannot be processed through your point of purchase and any other product related questions should be addressed directly to RuggedEdge. The addresses and customer service contact information for RuggedEdge can be found in the documentation accompanying your product and on the web at our global website at www.RuggedEdge.ai. Generally, if your product needs a hardware repair, please repackage the unit in its original packaging or equivalent packaging material to protect the product for return shipment. RuggedEdge will provide you with return shipping instructions from your location.
Those instructions will include steps that show you have:
Be sure to use a package-shipping service that is able to track and insure your shipments.
The product will be repaired and delivered by ground service to the location of your choice within the same country. For valid warranty claim servicing, RuggedEdge will pay the return shipping costs for your product.
Where available, the RuggedEdge Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This often will save considerable repair time. After you call or email the RuggedEdge Technical Support Center and have obtained verification of your problem, if applicable a replaceable part can be sent directly to you. Some replaceable Warranty parts can be ordered or requested from the customer assistance or store sections of our website.
RUGGEDEDGE SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF RUGGEDEDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD FOR YOUR PRODUCT. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.
No RuggedEdge dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
For information about the length of the warranty periods for RuggedEdge devices can be found on our website; please note that in the European Union, any warranty period less than two years shall be increased to required EU period lengths.
If you have any questions about our RuggedEdge Hardware Product Limited Warranty, please contact us by email: sales@RuggedEdge.ai
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